Terms of Service

Last updated 11 November 2026

1. The agreement

These terms are an agreement between you and Radixile Technology Solutions LLP ("Radixile", "we", "us") for the use of Social-Nexus: the hosted service at https://nexus.radixile.com and the Social-Nexus desktop app (together, "the Service"). By creating an account or using the Service you accept these terms, our Privacy Policy and our Acceptable Use Policy.

If you use the Service for a business, you confirm that you may accept these terms for that business, and "you" means the business. You must be at least 18 years old.

2. What the Service does

Social-Nexus helps you plan and publish social media posts, reply to and message customers on WhatsApp, find and email potential business customers, and check and improve your website and Google Business Profile. It uses AI to draft text. Features differ between plans and between the hosted service and the desktop app; the current list is on our website and in the app.

We improve the Service over time. We may change or remove features, but we will not remove a main feature you pay for during your current billing period without notice and, where fair, a pro-rata refund.

3. Your account

• Give correct details and keep them up to date. Confirm your email address when asked.
• Keep your password and recovery code safe. You are responsible for what happens under your account; tell us straight away at info@radixile.com if you think someone else is using it.
• The owner of a business account decides who is invited and with which role, and may remove team members at any time.

4. Free trial, plans and payment

• Free trial. New businesses get a 14-day free trial. No card is needed. When it ends, publishing and sending stop until you choose a plan; your content and settings are kept.
• Plans. Each plan has limits (for example, number of workspaces, team members or websites). Prices, limits and taxes are shown before you pay.
• Billing. Plans are paid monthly or yearly in advance through our payment partner (Razorpay). Prices are in Indian Rupees and include or add GST as shown at checkout. We send a tax invoice by email.
• Renewal. Subscriptions renew automatically at the end of each period unless you cancel before the renewal date. We tell you by email before a yearly renewal.
• Late payment. If a payment fails we try again and remind you. After 3 days' grace, publishing and sending pause until the plan is paid; nothing is deleted.
• Price changes. We give at least 30 days' notice of a price change. It applies from your next renewal; you may cancel before then.
• Desktop app licences are sold per licence key for the number of computers stated, on the same terms where they apply.

Refunds and cancellation are covered in our Refund & Cancellation Policy.

5. Your content

"Your content" is everything you or your team put into the Service: posts, pictures, videos, messages, contact lists, website details, and drafts the AI writes for you. You keep all rights to it.

You give us permission to store, copy, process, display and send your content only as needed to run the Service for you, for example to publish a post when you schedule it or to show a draft to a client you sent an approval link to. We do not sell your content and do not use it to train AI models.

You confirm that you have the rights to your content and that publishing or sending it is lawful, including permission to message the people in your contact lists.

6. Connected platforms

When you connect Facebook, Instagram, WhatsApp, LinkedIn, X, Pinterest, Threads, Bluesky, Google Business Profile or another platform, you authorise us to act on that account for you within the permissions you grant. Those platforms have their own terms and policies, which you must follow. They may change or limit their services, rate limits or approvals at any time; we are not responsible for those changes or for a platform suspending your account. You can disconnect any platform at any time in Settings.

WhatsApp messages are sent through Meta's official WhatsApp Business Platform. Meta charges for some conversations; those charges are between you and Meta (or your WhatsApp provider) unless your plan says otherwise.

7. AI features

• AI writes drafts, suggestions and replies. They can be wrong, out of date or unsuitable. Check them before you publish or send them; you are responsible for what goes out.
• When you use AI, the text needed for the request is sent to the AI provider you or your business chose (for example Google Gemini, Groq, OpenRouter, Mistral or Anthropic). If you use your own key, your agreement with that provider also applies, and its charges are yours.
• Automatic replies (for example on WhatsApp) only run when you switch them on, and you can switch them off at any time.

8. How you may use the Service

Use the Service lawfully and as described in our Acceptable Use Policy. In particular, no spam, no messages to people who have not agreed to hear from you or who asked to stop, no misleading or illegal content, and no attempts to break, overload or get around the security or limits of the Service. You may not resell or rent the Service unless you have an agency plan or a written agreement with us.

Agencies may manage clients' accounts and send clients approval links. You are responsible for having your clients' permission and for your team's and clients' use of the Service.

9. Our software and name

The Service, its software, design and the Social-Nexus and Radixile names and logos belong to us or our licensors. These terms give you the right to use the Service while your account or licence is active; they do not transfer any ownership. If you send us suggestions, we may use them without any obligation to you.

10. Availability and support

We work to keep the hosted service available and secure, and we back up data regularly, but we cannot promise it will always be available or free of errors. Planned maintenance is announced where possible. Support is by email at info@radixile.com.

The desktop app keeps your data on your computer. Keeping that computer and its backups safe is your responsibility.

11. Suspension and closing an account

You can stop using the Service and cancel your plan at any time. We may suspend or close an account, with notice where reasonable, if you seriously or repeatedly break these terms, if your use puts other customers, platforms or the public at risk, if payment is not made, or if the law requires it. Where we can, we tell you why and give you a chance to fix the problem and to export your data.

After an account is closed we delete its data as described in the Privacy Policy.

12. Responsibility and limits

The Service is provided "as is". To the extent the law allows, we do not give any promise that the Service will meet a particular need or produce particular results (such as followers, leads, sales or search rankings).

We are not liable for indirect or consequential loss, lost profits, lost business or lost data that you could have saved by exporting it, or for the acts of connected platforms, AI providers, payment partners or your mail provider. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

You agree to compensate us for claims by others that arise from your content or from your use of the Service in breach of these terms or the law.

13. Changes to these terms

We may update these terms. For important changes we will tell you by email or in the app at least 15 days before they apply. If you continue to use the Service after that, the new terms apply; if you do not agree, you may cancel.

14. Law and disputes

These terms are governed by the laws of India. Please contact us first: most problems can be solved quickly. If a dispute cannot be resolved within 30 days, it will be decided by the courts at Pune, Maharashtra, India, which will have exclusive jurisdiction.

15. Contact