Privacy Policy

Last updated 11 November 2026

1. Who we are

Social-Nexus is run by Radixile Technology Solutions LLP, Pune, Maharashtra, India ("we", "us"). For the hosted service we decide how account data is used (we are the "Data Fiduciary" under India's Digital Personal Data Protection Act, 2023). For the personal data your business puts into Social-Nexus, such as your customers' contact details and messages, your business decides and we process it on its behalf; see the Data Processing Addendum.

The desktop app keeps your data on your own computer. We do not receive it, except the licence details described in section 3.

2. What we collect

We do not knowingly collect data from children under 18.

3. Why we may use it

We use personal data with your consent (given when you sign up and when you connect each account), to provide the Service you asked for, to comply with law (for example tax records), and for legitimate uses allowed by law such as security and fraud prevention. You may withdraw consent at any time (see section 8); this stops future use but not what was done before.

Desktop app licence: when a desktop licence is activated or checked, our licence server receives the licence key, a code derived from the computer (not your files), the app version and the email used to buy it.

4. Who we share it with

We share personal data only as needed to run the Service, with these kinds of providers:

We may also share data if the law or a valid government order requires it, to protect people's safety, or as part of a merger or sale of our business (with the same protections). We do not sell personal data, and we do not share it for advertising.

5. Google user data

When you connect a Google account (for example Google Business Profile), Social-Nexus uses the access you grant only to show and manage your business locations and to publish posts you approve. Social-Nexus's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google user data for advertising, do not sell it, do not use it to train AI models, and do not let people read it except with your permission, for security, or where the law requires.

6. Facebook, Instagram and WhatsApp data

We use data from Meta's platforms only to provide the features you switch on: publishing, reading comments and messages, replying, broadcasts with approved templates, and lead forms. People who reply STOP are not messaged again. To remove this data, see Delete your data.

7. Where data is stored and how it is protected

• Hosted-service data is stored with AWS and Microsoft Azure. Some providers above may process data outside India; where they do, we use providers with strong safeguards and only send what is needed.
• Data is encrypted in transit (HTTPS). Saved logins, access tokens, AI keys and mail passwords are also encrypted in the database.
• Each business's data is kept separate, and people only see the workspaces they were invited to.
• Passwords are stored as one-way hashes. Repeated wrong passwords are slowed down.
• Only a small number of authorised Radixile staff can reach the systems, and only to run and support the Service.
• If a breach affects your personal data, we will tell you and the Data Protection Board of India as the law requires.

8. How long we keep it

• Account and content: while your account is active. After you close your account, or 12 months after a trial or plan ends with no activity, we delete it within 30 days, except what the law makes us keep.
• Invoices and payment records: 8 years, as Indian tax law requires.
• Security logs: up to 180 days.
• Backups: deleted data leaves our backups within 35 days.

9. Your rights

You can:

• get a summary of the personal data we hold about you and how it is used;
• correct or update it (most of it you can change yourself in Settings);
• have it deleted, and withdraw consent;
• nominate someone to act for you if you die or cannot act;
• complain to our Grievance Officer, and then to the Data Protection Board of India.

Write to info@radixile.com from the email address on your account. We reply within 15 days. If you are a customer of a business that uses Social-Nexus, please contact that business first; we will help them answer you.

10. Cookies

We use one cookie to keep you signed in, and your browser stores a few screen preferences. There are no advertising or analytics cookies. See Cookies.

11. Changes

If we change this policy in a way that matters, we will tell you by email or in the app before the change applies. The date at the top shows the latest version.

12. Grievance Officer and contact