Refund & Cancellation Policy
In short
- Try everything free for 14 days. No card needed.
- Cancel any time in Settings → Plan, or by email. You keep access until the end of the period you paid for.
- Yearly plans: full refund if you cancel within 7 days of the first payment.
- Charged twice or charged by mistake? We refund it in full.
1. Free trial
Every new business gets a 14-day free trial of Social-Nexus. You do not need to give card details, and you are not charged when the trial ends. To keep publishing and sending after the trial, choose a plan. If you don't, your account stays and you can still see and export everything.
2. Cancelling
- Cancel any time in Settings → Plan, or write to info@radixile.com from the email address on your account.
- Cancelling stops the next renewal. You keep the plan until the end of the period already paid for.
- After that, publishing and sending stop. Your content stays available to view and export for 12 months, then it is deleted as described in our Privacy Policy. You can ask us to delete it sooner.
3. Refunds
| Situation | Refund |
|---|---|
| Monthly plan | No refund for the current month. Cancelling stops the next payment. |
| Yearly plan, cancelled within 7 days of the first yearly payment | Full refund |
| Yearly plan, cancelled later | No refund; the plan continues until the end of the year paid for |
| Charged twice, charged after cancelling, or a wrong amount | Full refund of the extra charge |
| We remove a main feature of your plan, or the hosted service is unavailable for a long time through our fault | Pro-rata refund for the unused part of the period |
| Desktop app licence, within 7 days of purchase and not activated on more than one computer | Full refund |
| Account closed for breaking our Terms or Acceptable Use Policy | No refund |
Charges made by other companies, such as Meta's WhatsApp conversation charges or the AI provider you use with your own key, are not refunded by us.
4. How to ask for a refund, and how long it takes
- Write to info@radixile.com from the email address on your account, with the invoice number or payment date.
- We reply within 2 working days.
- Approved refunds are sent to the original payment method (card, UPI, net banking or wallet) through Razorpay within 5–7 working days. Your bank may take a few more days to show it.
5. Delivery of the service
Social-Nexus is an online service. Nothing physical is shipped. Your plan starts as soon as the payment is confirmed, usually within minutes, and you receive a confirmation and tax invoice by email. Desktop app licence keys are emailed and shown on screen straight after payment. If you have paid but your plan or key has not appeared within 24 hours, write to info@radixile.com.
6. Contact
Radixile Technology Solutions LLP
Pune, Maharashtra, India
Email: info@radixile.com