Acceptable Use Policy
In short
Use Social-Nexus to reach people who want to hear from you, with honest content. Follow the rules of each platform you post to. Don't spam, don't mislead, and don't try to break the service.
1. Messages and emails
- Only send WhatsApp broadcasts to people who agreed to receive messages from your business, using templates Meta has approved. Never message someone again after they reply STOP or ask you to stop.
- Sales outreach emails must be relevant to the business you write to, say who you are, and offer a way to opt out. Honour every opt-out straight away.
- Email campaigns are only for people who subscribed. Every email must include a way to unsubscribe.
- Do not buy, rent or scrape lists of personal phone numbers or email addresses to message.
- Do not use false sender names, misleading subject lines, or try to hide where a message comes from.
- Keep to the sending limits in the app; they protect your accounts and your email reputation.
2. Content
Do not publish or send content that:
- is illegal in India or where it is received, including content banned under the Information Technology Act and its Rules;
- is false or misleading, including fake reviews, fake offers, or claims you cannot support;
- infringes someone else's copyright, trademark or privacy, or uses a person's picture without permission;
- harasses, threatens, or promotes hatred or violence against anyone;
- is sexually explicit, or involves children in any harmful way;
- promotes gambling, weapons, drugs, or other goods and services that are illegal or that the platform does not allow;
- pretends to be another person or business.
AI drafts are your responsibility once you publish or send them. Check them first.
3. Platform rules
Each platform has its own rules: Meta (Facebook, Instagram, WhatsApp Business), LinkedIn, X, Pinterest, Threads, Bluesky and Google Business Profile. You must follow them. Breaking them can get your account limited by that platform, and we cannot reverse a platform's decision.
4. The Service itself
- Do not try to get into accounts, workspaces or data that are not yours.
- Do not test, scan or attack the Service's security, or overload it, without our written permission.
- Do not copy, scrape or reverse-engineer the Service, or use it to build a competing product.
- Do not share one account between several businesses to get around plan limits.
- Only check websites you own or are allowed to check with the SEO tools.
5. What happens if the rules are broken
We may remove content, pause sending, limit features, or suspend or close the account, depending on how serious it is. Where we can, we tell you first and give you a chance to fix it. We may report illegal activity to the authorities.
6. Report misuse
If you receive unwanted messages sent through Social-Nexus, or see other misuse, write to info@radixile.com with what you received and when. We look at every report.