Delete your data

Last updated 11 November 2026

1. Delete your account or business

1. If you want a copy first, export your posts, contacts and reports from the app.
2. Cancel any paid plan in Settings → Plan.
3. Email info@radixile.com from the email address on your account with the subject "Delete my account". Say whether to delete only your own account, or the whole business with all its workspaces. Only the business owner can ask to delete a whole business.
4. We confirm by email, then delete everything within 30 days: your account, content, connected-account logins, contacts and messages. Copies leave our backups within a further 35 days.

We keep invoices and payment records for 8 years because Indian tax law requires it.

2. Remove data received from Facebook, Instagram or WhatsApp

Disconnect: in Social-Nexus, go to Settings → Connected accounts and click Disconnect next to Facebook, Instagram or WhatsApp. The saved login is deleted straight away.

Remove the app on Facebook: on Facebook, go to Settings & privacy → Settings → Business integrations (or Apps and websites), select Social-Nexus and click Remove.

Delete the data: email info@radixile.com with the subject "Delete my Facebook data" and the email address on your Social-Nexus account (or the Facebook page name). We delete the page details, comments, messages, lead form answers and WhatsApp conversations we received, within 30 days, and confirm by email.

3. Remove data received from Google

Disconnect Google Business Profile in Settings → Connected accounts, and remove Social-Nexus from your Google account at myaccount.google.com/permissions. To delete the locations and post history we stored, email info@radixile.com with the subject "Delete my Google data".

4. You are a customer of a business that uses Social-Nexus

If a business messaged you through Social-Nexus, it decides how your details are used. Ask that business to delete them, or reply STOP to its WhatsApp messages or "unsubscribe" to its emails to stop further messages. You can also write to info@radixile.com; we will pass your request to the business and help it act on it.

5. Desktop app

The desktop app keeps your data on your computer. To delete it:

1. To use your licence on another computer later, first go to Settings → Licence → Deactivate this PC while online.
2. Uninstall Social-Nexus (Windows Settings → Apps → Installed apps). When asked "Also delete all Social-Nexus data on this PC?", choose Yes, or delete the %APPDATA%\Social-Nexus folder yourself.
3. Delete any backup copies you made.

To delete the licence record we keep (licence key and purchase email), email info@radixile.com from your purchase email address.